Perfume is a deeply personal choice, but it is also a sealed cosmetic product. To maintain our strict hygiene standards and guarantee that every customer receives a brand-new, untampered product, we have outlined our policies below, aiming at providing an exceptional shopping experience. 

1. Eligibility for Exchange: We accept exchange requests within 5 days of delivery. To be eligible, the perfume must remain completely unopened, unused, and in its original sealed packaging with all tags and labels attached.

2. Exchange Process: To initiate an exchange, don't hesitate to get in touch with our customer service team and share your order details along with the item you wish to exchange. Our team will guide you through the process.

3. Exchange Shipping: Customers are responsible for the shipping costs associated with returning the original item and receiving the exchanged item, unless the exchange is due to an error on our part (e.g., wrong item shipped or damaged item).

4. Exchange Availability: All exchanges are subject to product availability. If the requested item is unavailable, you may select an alternative item from our existing stock, or we will issue an online coupon equivalent to the value of the returned item for future use.

5. Change of Mind: Due to the cosmetic nature of our products, we do not offer refunds or returns if you simply change your mind or do not prefer the scent after opening the bottle. We highly recommend reading our detailed scent note profiles before completing your purchase.

6. How to Initiate an Exchange:

6.1 Ensure your item meets the 5-day eligibility criteria and remains sealed.

6.2 Send an email to our support team with your order number, reason for exchange, and clear photos of the sealed product.

6.3 Our team will guide you through the return shipping process. Please note: Customers are responsible for the courier charges associated with returning the original item for an exchange.

7. Damaged or Incorrect Orders: Your experience is our priority. If your order arrives damaged, defective, or if you receive the wrong fragrance, please contact us within 3 days of delivery. Include your order number and photographic evidence of the damage. Upon verification, the product will be replaced with a new item, ensuring it is undamaged and in good condition.

8. Sale Items: Any fragrances purchased under a "Final Sale," or "Hot Deal" promotion are final and cannot be exchanged or returned.

9. Orders Placed Before Sales Campaigns: Orders placed before the start of any promotional or sales campaign will not be eligible for discounted sale prices. This policy ensures fair pricing for customers purchasing outside sale periods.

10. Customer Support: For further assistance, don't hesitate to get in touch with our customer service department.

📧 Email: cs@hemaniherbal.pk

📞 Phone: +92-111-HEMANI (436264)

Please ensure you provide complete order details to our representative. If all exchange conditions are met, a pickup from your doorstep will be scheduled accordingly.